Most PrestaShop stores lose customers because people cannot find answers quickly. A study shows that nearly 50% of online shoppers leave a website if support is slow. Another report says that stores with instant chat help increase sales by up to 35%. This happens because shoppers want fast replies about products, delivery, stock, prices, or order status. If they cannot get answers, they simply quit the page. To fix this in the easiest way possible, Knowband has launched the PrestaShop AI Chatbot Module. It is a smart chat system that appears as a small icon on every page. Customers click it, the chat window opens, and they can talk to an AI assistant right away.
Knowband’s PrestaShop AI Chat Module is a great helper. It gives quick replies, finds products, compares items, checks stock, and even shows order updates. It uses OpenAI engines like GPT-4o and GPT-4o mini, so the response is fast and clear.
Why the PrestaShop AI Chatbot Is a Needed Solution
Many store owners think live chat is optional. But online shopping shows the opposite. People stop buying if they feel confused. The PrestaShop AI Chatbot Addon gives answers in seconds, so shoppers stay longer.
Moreover, it reduces the workload of support agents because basic questions are handled fully by the AI Chatbot for PrestaShop. This means fewer tickets, less waiting, and happier visitors.
This multilingual chatbot replies in all the languages the customer selects and shows all product prices in the chosen currency. This makes it useful for all international websites.
Main Features of the PrestaShop ChatGPT Module
The most important features of the PrestaShop ChatGPT Module by Knowband are as follows:
Real-Time Replies
This customer support AI solution replies instantly. No delay, no loading. Hence, customers dont get frustrated and enjoy shopping to their fullest.
Product Search Inside Chat
Moreover, on the customer’s request, the PrestaShop AI Chatbot will show the recommended products directly in the chat window. This PrestaShop Chatbot Module can compare products and help customers select the best one for them.
Order Tracking Support
This AI engine displays order history, order status, and delivery updates directly in the chat without the customer having to navigate to any other page.
Multi-Currency & Multi-Language Support
PrestaShop AI Powered Chatbot is a multilingual chatbot that responds in all languages chosen by the user, and shows the product price in the chosen currency. Great for global stores.
Full Control on Product Limit
The store owners can very easily personalize the number of products they want to recommend in chat directly from the backend of the PrestaShop AI Chatbot Module.
Chat Memory Control
Moreover, the store owners can very easily choose the number of past messages that the AI assistant should remember during the conversation with a customer. They can select between 0-20 messages for the AI bot to remember.
New Customization Settings
Today, the store owners can easily customize the appearance of the entire PrestaShop Chatbot Module according to their store’s theme. For the customization, they can:
- Add a custom logo
- Change pop-up color
- Change chat background
- Add text colors
- And change chatbot reply message colors
Hence, such changes keep the PrestaShop ChatGPT module aligned with the store’s design.
Works on All Devices
The interface of the AI assistant is smooth, simple, and easy to use on all devices, such as mobile, tablet, and desktop.
How the PrestaShop AI Chat Addon Works
Store owners find it very easy to set up Knowband’s PrestaShop Chatbot Module:
- First, install the PrestaShop AI Module, after which you can turn the entire module on or off with one click.
- Then, add the OpenAI API Key.
- Then, select the AI Engine between GPT-4o and GPT-4o mini.
- Next, select the number of results of products in chat.
- Set Conversation Memory. Choose between 0-20 and set to 0 to disable this functionality.
- Lastly, the admin will customize the Chatbot Design by adding a logo and personalizing the color of the background, response message, icon, and text.
When the settings are saved, the chatbot will be active on every page.
Moreover, Knowband’s PrestaShop AI Chatbot Free Demo is also available for store owners to try out before installation.
Conclusion
Knowband’s PrestaShop AI Chatbot Addon is one of the easiest solutions to enhance customer support. It provides quick responses, assists in product inquiries, has multi-lingual support, and reduces the stress of the support team.
Knowband has designed this chatbot supported by AI to simplify the process of customer service among all store owners. This addon is able to help stores sell more and enhance the shopping experience with fast and accurate answers.
Hence, if you want to provide fast support to each customer, we recommend the PrestaShop ChatGPT Module by Knowband. Use it and find out what a simple artificial intelligence assistant is capable of changing in your shop.
